SMA Troubleshooting

Inverter shutdown procedure

Located on the solar inverter will be a label with the shutdown procedure. To shut down the solar inverter please follow the steps below;

1. Turn off the “solar supply main switch” located in the switchboard.
2. Turn off the “solar array DC isolator” located next to the input terminals of the inverter.
3. Do not open plug and socket connectors or PV string isolator under load.

Shutting down the inverter and restarting it can sometimes fix issues with the functionality of the unit.

SMA Customer Service

If you would like an SMA representative to call you regarding your enquiry, fill in the online form found here.

SMA specialists are available via telephone on Monday between 8am and 2pm, and from Tuesday to Friday between 8am and 6pm (AEST).

1800 SMA AUS

+61 2 9491 4200